Our People
James Tournas
James Tournas has over 23 years of experience working in numerous aspects of the recovery field prior to joining Rathbone Group and turning his focus to subrogation of property claims.
Recovery Experience includes:
- Property and Auto Subrogation
- Sub-Prime Automotive Direct Lending
- Purchased Retail Debt for one of the country’s largest debt purchasers
- 15 years in Management focused on commercial debt
During his experience as a manager, James has led staff of various skills sets, helping them to develop their abilities in recovery and negotiations. In this role, he managed client portfolios of over 600 various clients across all fields. He has developed client specific processes and work strategies to not only maximize recoveries as quickly as possible, but also to satisfy client compliance and customer satisfaction requirements.
During his tenure at Rathbone Group, he has designed and implemented a new recovery team process to manage teamwork flow and create a culture of success in our Auto Recovery Specialists. He now has stepped into the help lead the Recovery Specialists on Property Subrogation claims. He is focused on the best results for our clients and creating an excellent work environment for our employees. By leading people and managing inventory, James believes both results can be achieved.
Outside of the office, James can be found leading Troop and Pack meetings at the local Scouting America units with his son and daughters. James also enjoys hiking, playing Magic: The Gathering with friends, watching movies, and spending time with his wife and kids at any number of the great kid friendly locations and events in Northeast Ohio.
Email:
jtournas@rathbonegroup.com
Cleveland Office:
1250 Granger Road
Cleveland, OH 44131-1234